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Supertron Performance Marketing Case Study

Supertron Infotech is a Zoho Authorized Partner providing Zoho Books and Zoho CRM implementation, consulting, and support services across GCC markets. Their primary customer base includes SMBs and mid-market companies in UAE, Saudi Arabia, and Bahrain that are actively looking to digitize accounting and CRM operations.
Founded: 1993
Headuaters: Kolkata, West Bengal
Size: 501-1,000 employees

Goals

  • Generate high-intent Zoho Books and Zoho CRM leads
  • Reduce Cost Per Lead (CPL) over time
  • Maintain strong auction visibility on competitive Zoho keywords
  • Scale monthly lead volume without compromising quality
  • Expand consistently across GCC markets

Budget & Spend Overview (May 2024 – January 2025)

Month Spend (₹) Leads Avg. CPL (₹)
May 2024 70,065 9 7,785
June 2024 58,000 11 5,273
July 2024 24,800 7 3,543
August 2024 22,100 8 2,763
September 2024 95,000 18 5,278
October 2024 177,456 26 6,825
November 2024 148,000 24 6,167
December 2024 172,554 30 5,752
January 2025 190,249 65 2,926
Total 957,224 198 4,835

Key Takeaway

  • Lead volume scaled 7.2× from May to January
  • CPL dropped by 62% despite increased competition and higher budgets

Channel-wise Performance Breakdown

Google Ads Performance

Google Search was the primary high-intent channel, capturing demand from users actively searching for Zoho products, pricing, and comparisons.

Google Ads – Monthly Performance

Month Spend (₹) Impressions Clicks CTR Leads CPL (₹)
May 2024 70,065 3,120 407 13.0% 9 7,785
June 2024 52,000 6,200 640 10.3% 10 5,200
July 2024 18,400 4,800 460 9.6% 5 3,680
August 2024 16,900 5,200 500 9.6% 6 2,817
September 2024 82,000 11,400 1,040 9.1% 16 5,125
October 2024 163,244 14,791 1,364 9.2% 26 6,279
November 2024 135,000 16,200 1,450 9.0% 22 6,136
December 2024 163,244 18,981 1,641 8.7% 26 6,279
January 2025 181,487 18,975 1,832 9.7% 38 4,776

Top Converting Keywords

  • zoho books
  • zoho crm
  • zoho accounting software
  • zoho books pricing
  • crm zoho

These keywords consistently contributed 70%+ of Google Search leads, ensuring strong intent and sales readiness.

Meta (Facebook) Ads Performance

Meta Ads were gradually scaled to unlock lower CPL volume, especially for Zoho Books consultation-focused offers.

Meta Ads – Monthly Performance

Month Spend (₹) Impressions Clicks CTR Leads CPL (₹)
June 2024 6,000 8,200 52 0.63% 1 6,000
July 2024 6,400 9,500 63 0.66% 2 3,200
August 2024 5,200 10,100 72 0.71% 2 2,600
September 2024 12,500 18,600 134 0.72% 5 2,500
November 2024 12,500 21,000 160 0.76% 5 2,500
December 2024 9,310 13,486 109 0.81% 4 2,328
January 2025 21,656 32,093 330 1.03% 27 802

Meta Scaling Insight

  • Meta transitioned from a support channel to a primary scale channel
  • By January:
    • Meta delivered 41% of total monthly leads
    • Achieved sub-₹1,000 CPL at scale

Lead Geography Breakdown

Country % Share Leads
United Arab Emirates 54% 107
Saudi Arabia 36% 71
Bahrain 7% 14
Others 3% 6
Total 100% 198

Supertron built consistent dominance in high-intent GCC markets aligned with their sales capacity.

Insights & Learnings

What Worked

  • Intent-first Google Search strategy controlled CPL volatility
  • Maintaining top auction positions stabilized conversion rates
  • Meta Ads unlocked cost-efficient volume once learning matured
  • Desktop landing pages consistently outperformed mobile
  • Gradual scaling avoided efficiency shocks

Areas for Improvement

  • Mobile landing page engagement lagged behind desktop
  • Meta CTR plateaued before creative refresh
  • Impression share limited scale during peak demand periods

Recommendations for Next Phase

  1. Scale Google Ads on Zoho Books, CRM pricing, and migration keywords
  2. Increase Meta spend for Zoho Books lead acquisition
  3. Improve mobile-first landing page UX
  4. Introduce remarketing for high-intent non-converters
  5. Expand into Zoho alternatives & competitor-switch campaigns

Conclusion

Supertron’s performance marketing journey shows how disciplined, intent-led paid acquisition can drive predictable growth even in a competitive SaaS ecosystem.

By January 2025:

  • 65 leads/month
  • ₹2,926 blended CPL
  • Strong Zoho keyword dominance across GCC

Supertron now operates with a scalable, efficient paid acquisition engine, ready for the next phase of growth.

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